If you have any comments or concerns about the services that we provide or if you wish to discuss any aspect of the way in which your instructions have been handled and you do not wish to raise these with the individual lawyer involved, please speak to your relationship partner or, if you prefer, Aymen Mahmoud, our Managing Partner.
We treat all complaints very seriously and have a formal internal process for dealing with them. Further details of this procedure are available on request from Hamid Yunis. We have eight weeks to consider your complaint from the date of receipt.
If you remain dissatisfied you have the right to take the matter up with the Legal Ombudsman. Full details of how to contact the Legal Ombudsman can be found at www.legalombudsman.org.uk or you can write to them at PO Box 6806, Wolverhampton WV1 9WJ. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it).
If you are dissatisfied with any bill delivered by us, you are entitled to apply to the court for an assessment, known as taxation, under Part III of the Solicitors Act 1974.