Overview
International law firm McDermott Will & Emery is delighted to announce that it has been named Firm of the Year as part of The Legal Sales and Service Organization’s (LSSO) Leonardo Inghilleri Service Excellence Awards.
McDermott’s Business Development leadership has pioneered unique ways of utilizing Salesforce within the legal industry, including developing the Firm’s proprietary Client Activity Score, used to measure client engagement, drive further interactions and ultimately create stronger client loyalty.
McDermott also relies on its Client Listening & Loyalty Program to conduct one-on-one feedback interviews and satisfaction surveys to constantly assess and improve its culture of client service across the Firm. Insight from both client feedback and the Salesforce engagement data feed into McDermott’s award-winning Client Engagement Academy and best practice coaching program for partners.
“Our clients are at the front and center of everything we do so we are absolutely thrilled to be named Firm of the Year in a category that reflects their experience,” said Elizabeth Gooch, McDermott’s Chief Business Development and Marketing Officer. “Day in, day out, we strive to find innovative ways of making a positive impact on our clients’ businesses. Listening to them gives us tremendous insight into how they perceive our engagement and client service, which we use to better serve their needs.”
The Legal Sales and Service Awards celebrate achievement in the delivery of service and value in the eyes of clients. You can read more about the awards program here.
About McDermott
McDermott Will & Emery partners with leaders around the world to fuel missions, knock down barriers and shape markets. Our team works seamlessly across practices and industries to deliver highly effective solutions that propel success. More than 1,400 lawyers strong, we bring our personal passion and legal prowess to bear in every matter for our clients and the people they serve.
